We want you to shop with confidence. If you experience an issue with your order, our Customer Support team will be happy to assist in accordance with the policy below.

Exchanges for Defective or Incorrect Items

If your order arrives with a confirmed manufacturing defect, has been damaged before delivery, or you have received an incorrect item, please contact us within 30 days from the date your order is delivered.

To help us assess your request, kindly provide your order number together with clear photographs showing the item and the issue.

All requests are reviewed individually before an exchange or other appropriate resolution is approved.

Exchange Conditions

Items approved for exchange must be returned in their original condition.

Products must be unworn, unused, unwashed, and returned with all original tags attached.

Items that have been worn, altered, washed, damaged after delivery, or returned without their original condition cannot be accepted.

If the original item is no longer available, we may offer a replacement of comparable value or another suitable resolution.

Returning an Approved Exchange

Once your exchange request has been approved, our Customer Support team will provide the appropriate return instructions.

We recommend using a shipping service that provides tracking, as we cannot accept responsibility for parcels lost while being returned.

Where an exchange has been approved because of a confirmed manufacturing defect, shipping damage, or an error on our part, the reasonable replacement shipping costs will be covered by CLOUDSCAPE TECH PTE. LTD.

Refunds

Refunds are considered only where an exchange cannot reasonably be completed or where required under applicable law.

Where a refund is approved, it will be processed using the original payment method wherever possible.

Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, customs duties, taxes, or other government fees are generally non refundable unless required by applicable law or where the return results from an error on our part.

Items Not Eligible

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not qualify for an exchange or refund.

Certain products may also be excluded from return or exchange where clearly stated on the product page or where required for hygiene or safety reasons.

Contact Us

If you require assistance with an exchange or refund request, please contact our Customer Support team.

CLOUDSCAPE TECH PTE. LTD.

60 PAYA LEBAR ROAD, #11-47

PAYA LEBAR SQUARE

SINGAPORE 409051

Email: weiro.top@protonmail.com