At CLOUDSCAPE TECH PTE. LTD., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, create an account, place an order, or communicate with us.
This Privacy Policy is intended to comply with the Personal Data Protection Act 2012 of Singapore and applies to all products and services provided by CLOUDSCAPE TECH PTE. LTD.
Collection of Personal Information
We collect personal information that is necessary to provide our products and services, process your orders, and enhance your shopping experience.
The information you provide may include your name, delivery and billing address, email address, telephone number, payment information, and any details you choose to share when contacting our Customer Support team.
Where required for cross border shipping, customs clearance, fraud prevention, or to comply with applicable legal or regulatory obligations, we may request additional information to verify your identity. Such information will only be requested where reasonably necessary and handled in accordance with applicable laws.
How We Use Your Information
Your personal information may be used for the following purposes:
Processing and fulfilling your orders.
Managing your customer account.
Providing customer support and responding to enquiries.
Arranging delivery and order tracking.
Processing payments and preventing fraudulent transactions.
Improving our website, products, and services.
Complying with applicable legal and regulatory obligations.
With your consent, we may also send you information about new arrivals, exclusive promotions, and other marketing communications. You may withdraw your consent or unsubscribe from marketing communications at any time by following the instructions included in the communication or by contacting us.
Transactional communications relating to your orders, payments, deliveries, returns, exchanges, or account security will continue to be sent where necessary to provide our services.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically to help us improve website performance and maintain security.
This information may include your IP address, browser type, device information, operating system, language preference, pages visited, referral source, and the date and time of your visit.
This information is generally used for analytical, operational, and security purposes and is not intended to identify you personally unless required by law or necessary to investigate misuse of our services.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, understand how visitors use our website, and enhance your shopping experience.
These technologies also help us measure the effectiveness of our marketing activities and improve website performance.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties.
Your information may be shared with trusted service providers who assist us in operating our business, including payment service providers, logistics partners, technology providers, customer support platforms, and professional advisers where reasonably necessary to deliver our services.
We may also disclose personal information where required by applicable law, legal process, regulatory authorities, or government agencies, or where disclosure is necessary to protect our legal rights, prevent fraud, or ensure the security of our website and customers.
If our business undergoes a merger, acquisition, corporate restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Protection of Personal Information
Reasonable administrative, technical, and organisational measures are implemented to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.
Although we continually review and improve our security practices, no method of electronic transmission or data storage can be guaranteed to be completely secure. We encourage customers to protect their account credentials and notify us immediately if they believe their account security has been compromised.
Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our contractual rights.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Subject to applicable law, you may request access to your personal information, request corrections to inaccurate information, withdraw consent where applicable, or enquire about how your personal information has been handled.
We may request reasonable verification of your identity before processing certain requests in order to protect your privacy and security.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our business operations, legal requirements, or service offerings.
The latest version will always be available on this website, and continued use of our services after any update constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
CLOUDSCAPE TECH PTE. LTD.
60 PAYA LEBAR ROAD, #11-47, PAYA LEBAR SQUARE, SINGAPORE 409051
Email: weiro.top@protonmail.com